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For a quick and efficient handling of your returns, we request that you always contact us before returning anything. Returned products are eligible for a credit note if they meet the following conditions:

• Returns must be made within 30 days of the invoice date.
• The product must not have been used.
• The product is returned in its undamaged and original packaging, suitable for resale.
• Products that have been ordered especially for you and/or are not in stock cannot unfortunately be returned.
• The product must be properly and securely packed in an outer box to prevent damage during transport.
• The shipping costs for returning the products are at the expense of the buyer.

Please note: We reserve the right to charge return costs up to a maximum of 25% of the net sales value.

If you return an item outside the stated conditions or without a stated reason, the payment obligation will not expire and we can decide not to process future orders. In case of doubt, please contact our customer service.

Return Shipping

CitroenAir will also bear the costs for defective products returned to CitroenAir by the buyer. The product must be well and securely packed in an outer box to prevent damage during transport. Contact our customer service to have the defective products or parts collected.

CitroenAir ships worldwide. However, not all countries are set up as standard shipping countries. Please check here if your country is on the list of shipping countries.

Is your country not listed? No problem, simply request a quote. We will prepare a suitable quote for you as soon as possible, so you can still order from us.

At CitroenAir, we like to think beyond being a standard wholesaler.

Would you like to experience a product first before placing a larger order? It is possible to request samples of refills from us. In addition, we offer no-obligation advice and support to jointly determine which refills best suit your dispensers and usage situation.

Feel free to contact our account manager for more information or a personal consultation.